The practice of taking certain tasks and processes, which could typically be performed by employees, and contracting them to a third party which is external to the organisation. Restrictive labour laws or trade union demands are sometimes cited as reasons for the growth of outsourcing. So too is technology, which allows individuals or sub-contractors to provide real-time services while based off-site – often in another country or on a different continent. The outsourcing of call centres is one such example